01 – AIR TRAVEL: Booking a flight on the phone – Prenotare un volo telefonicamente

Reservations clerk: British Airways, good morning. How can I help you?
Woman: I´d like some information on flights to London, please.
Reservations clerk: Certainly, Madam. When would you like to leave?
Woman: Sometime between the 25th and 30th of May.
Reservations clerk: Well, let me check… we have a 19:00 flight on the 26th of May.
Woman:Good. I need a return ticket.
Reservations clerk: When would you like to come back?
Woman: Around the 10th of July.
Reservations clerk: Let me see… we have a flight on the 10th of July, leaving at 20:30.
Woman: That will be perfect.
Reservations clerk:That will be 200 pounds for the return ticket, excluding taxes.
Woman: Is there a stop-over?
Reservations clerk:No, it’s a direct flight to London.
Woman: All right. Please book me on the flights. My name’s Samantha Collins.
Reservations clerk: Economy, premium economy, business or first class?
Woman: Economy class will be fine.

IMPORTANT PHRASES

How can I help you? – Come posso aiutarLa?
I’d like some information on … . –  Vorrei qualche informazione su/a proposito di…
Certainly. – Certamente.
When would you like to leave? – Quando vorrebbe partire?
Let me check. – Mi faccia controllare.
I need a return ticket. – Mi serve un biglietto di ritorno.
When would you like to come back? – Quando vorrebbe ritornare?
Let me see. – Mi faccia vedere.
That will be perfect. – Questo sarebbe perfetto.
excluding taxes – tasse escluse
Is there a stop-over? – C’è uno scalo?
No, it’s a direct flight. – No, è un volo diretto.
Please book me on the flights. – Per favore mi prenoti un posto.
Economy class will be fine. – Classe economy andrà bene.

IMPORTANT WORDS

flight – volo aereo
to leave – partire
to arrive – arrivare
to check – controllare
return ticket – biglietto di ritorno
one-way ticket – biglietto di sola andata
exluding … – escluso…
including … – incluso…
to book – prenotare